Red Moon Bakery | New Delhi | FAQs

FAQs

Q: Can I get delivery today?

A: Usually it is not possible, you have to order a day in advance, before 6pm. If you are near to the factory kitchen, then you can order on the same day in the morning and pick up from our Okhla kitchen later that day.

Q: What time will my order be delivered?

A: It depends on the area of town you live as we have a delivery route that we maintain. If you have a special delivery timing request, you can inquire, but we may not be able to get it to you, and you may need to take your order the day before if it is for early morning.

We do not do evening or midnight deliveries.

Q: Where do you deliver?

A: We deliver daily in South Delhi and Gurgaon. We do not ship outside of Delhi, or deliver to East, West or North Delhi.

Q: Do you charge for delivery?

A: Delivery is free, but you must order according to our delivery minimum. It is Rs 800 minimum for deliver, Rs 1000 for Gurgaon. If some areas are harder to reach then the minimum charge is higher. See ‘order online’ page to find out the delivery minimums for your area.

If you are ordering under our delivery minimum, you can still place your order and pick up from our Okhla factory.

Q: Do you do gluten free or sugar less items?

A: We do gluten free brownies, but otherwise no, we currently do not offer either gluten free or sugarless items.

Q: What items are egg-less on your menu?

A: Following are the egg-less items:

  • All breads, bagels and bagel chips
  • Shortbread Cookies
  • Chocolate Ginger Cookies
  • Eggless Chocolate Muffin
  • Chocolate, white chocolate chunk loaf cake
  • Florentine Cookies
  • Granola Bars
  • Certain birthday cakes as listed below.

Q: What cakes are available egg-less?

A: Double chocolate, After 8, Chocolate Truffle, Black Forest, Simply Vanilla, Fresh Fruit.

Not an egg less option- Cheesecake, Peanut Butter Brownie, Red Velvet,Carrot Cake.

Q: Photo Cakes- What is it? How does it work? Where do I send the photo?

A: These are all the details about photo cake:

  • It is printed on paper made of corn flour and rice flour and other fully edible ingredients.
  • It is printed on a printer with food color ‘ink’, you get an exact image like you are printing from your own computer printer.
  • Send your personal image to our email, redmoonbakery@gmail.com or give us a call or email us and let us know what image you want, something we could find online ourselves, like a cartoon character etc.
  • And let us know if you also want a message printed on the cake as well.
  • Order at least a day in advance in the morning.

 

Q: How many people does this cake feed?

A: Following are the details:

  • 6” is roughly 1⁄2 kg, and would feed about 4-6 people
  • 8” is roughly 1 kgs, and would feed about 8-12 people
  • 10” is roughly 2 kgs, and would feed about 15-20 people
  • 12x14 is roughly 3 1⁄2 - 4 kgs and would feed about 40 people.

 

Q: Do you do wedding cakes?

A: Yes we do,

  • Call the kitchen to inquire about your specific requirements.Or email us with your needs and a photo of what you are thinking of and we will give you a quote and let you know if this style is possible for us or not.
  • Mention date or event, how many people you are serving.
  • Plum cake? Or something like chocolate cake or carrot cake?

 

Q: Do you do custom cakes?

A: Yes, we can do custom cakes.

  • We can do photo cakes
  • We can do simple fondant cakes if ordered in advance. We do not do figurines or much elaborate designs. But send your inquiry with a photo to our email and we will let you know if it is possible, and the costing.
  • We do not do 3D shape cakes.

 

Q: Photo Cookies

A: Following are the details:

  • The rate is Rs 400 per dozen.
  • We can put the image on our sugar cookies only, and no they are not eggeless.
  • We can pack them individually for you if you like, or in a box of 12.
  • It is ONE image per dozen cookies (or one dozen cupcakes)

 

Q: Breads- what is the shelf life?

A: Following are the details:

  • Our breads, bagels, muffins etc are baked daily and we don’t sell them from our store or home delivery a second day. They are fresh daily so they are fresh when you purchase them.
  • Shelf life will depend on the time of year. In the summer in Delhi it is so hot and humid that our breads will go moldy quickly. We use a little mold inhibitor in the summer months, but otherwise we do not have preservatives in our bread and bagels. It is best if not consuming right away in the summer to keep in the fridge or freezer so your breads will last. In a Delhi winter they will last a long time! So best just keep an eye on the breads, loaf cakes etc. at home depending on the season.

 

Q: I am opening a new café, can you supply me?

A: Following are the details:

  • Please call and talk to the manager in Okhla.
  • We can supply you items from our regular menu, we likely will not do custom products for you unless there is a guaranteed larger quantity.
  • We do offer wholesale rates.
  • Payment would start COD.

 

Q: Seasonal items- When are they available?

A: Following are the details:

  • We offer Sugar cookies for all sorts of holidays. Valentines Day, Easter, Halloween, Diwali, Christmas or custom cookies. They are generally available a few weeks before the holiday.
  • Pumpkin Pies are available October through January.
  • Hot Cross Buns are available a month before Easter.
  • Christmas Fruit Cake and Gingerbread Men are available from the beginning of November, and the rest of the Christmas goodies from beginning of December.
  • We can make gift baskets for you any day of the year!

 

Q: Is Red Moon Bakery a chain?

A:We are an Indian Private Limited company started and owned and operated by the Hamblys, Canadian bakers that have made Delhi their home.

 

Q: Where are your products available?

A: Following are the details:

  • Home delivery, go to our ‘order online’ page and book your next day order now!
  • W 41 Okhla Industrial Area, Phase 2 (GF) is our factory kitchen, where you can come and pick up goodies.
  • Natures Basket Stores carry our breads, cookies, loaf cakes and more!
  • Multiple cafes around the NCR carry our breads, desserts, cakes and more!
  • Find us at melas and special events all over town. To keep up with where we are appearing next, check our FB page.

 

Q: I want to learn baking, do you teach?

A: No, sorry we do not currently have a baking school.

  • We sometimes take unpaid interns if folks are looking to make baking their career. We do not offer hobby classes. The internships are 3 months full time minimum, and the daily commitment required is the same as a paid position. Contact the manager at the Okhla kitchen if there is internship space available at this time.